Blitzscaling 11: Patrick Collison on Hiring at Stripe and the Role of a Product-Focused CEO

This is my ninth blog on the notes and my interpretations on the Blitzscaling sessions. In the fall of 2015, Reid Hoffman began taking session called Technology-Enabled Blitzscaling at Stanford University.Blitzscaling is what you do when you need to grow really, really quickly. It’s the science and art of rapidly building out a company to serve a large and usually global market, with the goal of becoming the first mover at scale. And its also about why organization culture is important for Blitzscaling Because when you’re growing an organization very fast, you have to make people accountable to each other on a horizontal or peer-to-peer basis, and not just vertically and top-down through the hierarchy.

Session 2 notes can be found here. Session 3 notes can be found here. Session 4 notes can be found here.Session 5 notes can be found here.Session 6 I haven’t covered. Session 7 notes can be found here. Session 8 notes can be found here. Session 9 notes can be found here. Session 10 notes here.

Patrick Collison is the co-founder and CEO of Stripe that allows both private individuals and businesses to accept payments over the Internet.In session 11, Patrick shared learning of being a CEO and production guy. Here are the session notes and my interpretations on the insights shared.

  1. For your hiring and other processes, people just copy paste processes of bigger companies.People keep following it assuming that it will work for them. For example- Google hire’s people from top universities with highest GPA’s . This might work for Google, but probably will not work for your company. Even ex-CPO of Google accepted this that there is no correlation between higher GPA and higher performance at work.
  2. Think and take as much time as possible in hiring right guys. Effort spent is worth because that way you will hire the one’s that will suit your organisation culture.
  3. If you get one great A player, there is a high possibility that your next hire will also be an A player.
  4. If you are an engineer and don’t know how to do business development, hire or get a guy on board as a co-founder to do that. At Stripe, because co-founders didn’t know how to sell, they hired BD guys very early who has helped them crack big accounts.
  5. CEO and founding team needs to be involved in the day to day decision’s on the product, at least for the first 5 to 7 years. Because no one else can better understand what should go in the product to solve customer need than founders.
  6. The reason why product innovation stops in growing start-up is that of people who you hire to support growth adds complexity to the system called the organisation. With more people comes slower decision making and its lowers down the sense of accountability of innovation.To support innovation and keep building new things, create a separate small team of 3 to 4 people to execute the new innovations. And the decision of what kind of new product, idea or feature should this team focus on should be based on NPV or net economic value of that new thing.
  7. Talk to your prospective customers base as many times as possible before you start building or before you ship the product out of the building. At Stripe, for every new line or feature of the product, they talked to the developer community(their customer base) before the new things go in production.
  8. As you grow, most of your time as a founder will be spent on communicating with your different teams and defining priorities for them. The transitioning from “Thinker + Doer” to “Thinker + Getting People Think + Getting People Do” is very difficult. And that’s where you have to invest your time in defining processes.
  9. As company grow, founders and CEO need to shift the way they communicate. You can no longer put all those people in the room to talk to them. You have to pick up the habit of writing in an informal way about what you are thinking, how business is going, what are your learning and even failures that you are encountering in your journey. Written words have much more clear and longer impact. And it gives your employee more one-on-one feeling than those town halls and virtual meetings.