Practical guide to identify and establish your organization culture

ROI of establishing a unique organizational culture is equal to ROI of gaining the intellectual capital. Think of it as you are able to discover a life-saving drug and you can capitalize on that for next 20 years.

The biggest problem is the understanding of what makes a culture. Culture is not about fun Friday’s, yoga sessions and allowing unlimited holidays.Here are the 7 recommendations that can enable you to identify and establish your organization culture.

1. Identify your core: this means answering questions like

  • What you want your customer to achieve?
  • What are the means of achieving your core?
  • What should be the outcome of achievement?

qilo coreCredits: balsamiq

We keep answering these questions within our team as we are evolving. I always thought and confused this exercise with “marketing”. It’s Vipul in our team who is always able to identify and guide us internally on identifying the core.“Identifying your core” will help you to define your purpose, short term & long term priorities.

2. Identify the habits and behaviors that will help you to achieve your core, short term & long term priorities. Identifying behaviors and habits is not an easy part. And there is no standard steps or process for this. But if you have answered the questions stated in “Identifying your core”, it will also help you to come up with those behaviors. You have to keep your customers in the center while identifying your expected behaviors.

3.Communication about your core and expected behaviors: Once you have identified your core and behaviors or on the path of identifying it, you have to communicate this with every single person in your company. You want people to inculcate those behaviors while they are achieving your organization priorities and while they are working in teams.At qilo, we are able to articulate in well after 2 year of our journey.

qilo values

4.Recognize your people when they showcase those behaviors: Once you have identified those behaviors, it’s imperative to recognize those people who showcase those behaviors. And do not link it with incentives, gift cards or bounce. Recognizing people is different from identifying an employee of the month because here frequency should not be the criteria. And make sure that the recognition is visible to the entire organization so that it can influence others on showcasing those behaviors

5.Keep evolving your core and expected behaviors: Nothing is constant in this world, not even your core and expected behaviors. They need to be evolved or changed based on the competitive landscape.

6.Define process on how your employees are evaluated: The way you evaluate your people is the way they will perform. Giving performance review is a very complicated and difficult business. And managers don’t do an especially good job at it. The fundamental purpose of performance reviews is to improve the person performance in future. The review process also represents the leadership thinking. Current practices of performance reviews are discovered in industrial age, its not apt for this digital age

7.Share customer feedback (bad for sure) and success stories constantly: Customers are the reasons your organization is surviving. What she thinks, feel and experience should be far more important than anything else. The feedback they are giving should not be just restricted to your customer facing team, but to people at large. It’s your customers who will at the end enable you to evolve you on your core, your expected behaviors from people, internal communication and how people are evaluated.

The concluding note: To identify and improve your culture, you have to think beyond chasing numbers and doing daily transactions. For a while get out of it and spend some time on this. Defining, evolving and fixing culture has helped many companies accelerate the growth, beat the competition and gain more market share. It’s not a theory and it works.

Are you game ?

Getting ready for your purpose

Do you believe that universe orchestrates incidents to get answers for questions that matter to you? I never believed in this till recently. In the last 2 months, series of incidents has happened which provided clarification to the question that matters to me: “Is purpose really required in life?”. I am sharing 4 such situations from the series of them.

I was watching a session by Shishir Mehrotra on scaling YouTube and 10 things that matter when you are scaling up. He mentioned about the importance of purpose and suggested to read “Drive” by Daniel Pink.

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The central theme of the book is about how to unlock your intrinsic motivation through Purpose, Autonomy, and Mastery. As per Daniel “Humans, by their true nature, seek purpose- A cause greater and more enduring than themselves.” The book has done its job of helping in identify what motivates people and what will motivate people in future to achieve extraordinary results. But my conclusion about purpose was still like “It sounds good like mission and vision statements which companies put on their websites, but does it really works in real work?” My understanding & belief till recently was: Your purpose keeps changing based on the stage of your life.

Another incident happened when  I recently visited the upper Himalayas area “Lahaul and Spiti”.This part of the Himalayas is NOT much populated and also crowded by tourist. We took a road trip from Keylong to Baralacha pass. Balaracha pass also connects  “Lahaul and Spiti” valley with Leh and Ladakh. It was mesmerizing and the connectedness which I felt with the mother-nature & the entire cosmos lead tears in my eyes. At the same time, I was realizing that what we humans have done to this beautiful place, called earth, because of our never ending greed.

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While moving from one mountain valley to another, and looking at the size of mountains, the torrent of rivers and scenic beauty, why the hell someone will even be bothered about purpose. You and your size don’t even matter here.

Back to the office from the Himalayas, I have put in purpose at back burner & was back at work. And then Arun and Vipul(other co-founders a qilo) insisted me to join them in a leadership workshop at Bangalore. And I was like, what impact will another leadership program make? But then, I have to surrender against the students inside me. And the worst case scenario of  4 days program will be we end up spending more time with each other if the program doesn’t turn up to expectations.  I submitted the fee and was ready to attend the program.

While on my way to Bangalore, I meet Virender, the taxi driver who dropped me at the airport. Virender also works part-time for an NGO where he helps in rescuing girls who are forced into prostitution at GB road(a red-light area in Delhi).

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The kind of details he shared with me was spine chilling. Few details which he shared with me : 70% of young girls and women are forced into prostitution, they sleep just 3 hours on daily basis and they serve on an average 105 to 140 customers per week or higher,  are enough for anyone to think, Are we really evolving as a society? And the problems we face at the professional or personal front of life are far smaller that problems faced by many people out there in this world. I landed at Banglore with a heavy heart. And with lots of thoughts on how things can improve in this world, and my never ending quest of “Is purpose really required in life?”

Program “Mission Impossible(MI) Leaders“ started at 8 in the morning.The first question asked on the first day and within the first-hour was “Who all want to identify the purpose of your life?” Dear Mr. Purpose, you are back again in my life within 12 hours. I answered to facilitator “Is purpose really required in the life? I think purpose keeps changing based on the stage of your life”.

Facilitator smiled and replied back “But do you really want one?” I questioned myself “Are you really open to getting one?”

Next 4 days of the program was very tiring: physically, mentally and emotionally.  MI leaders program turned up as NOT just any regular leadership program where you will learn some key leadership skills. It provided much-needed clarity on my quest to get an answer for “Is purpose really required in life?”

Your purpose of life cannot be limited to yourself. Most of us keep putting our priorities in life as our purpose. Do you really think the purpose of Gandhi, Martin Luther King, Henry Ford, Mother Teresa, J.R.D Tata, Steve Jobs, Nelson Mandella, Thomas Edison and many others like them are limited to themselves? Your purpose is your means to feel connected to this universe.And it will push you every morning to do good for every species on this earth.

Next time when you are listening to any talk on YouTube or TEDx, or visiting a place where you feel connected with nature or meeting your Virender, consider that you are getting prepared for your purpose.

So have you found your purpose? If not, it’s worth an effort to find one.

Summary of Learnings

  • The priorities in your life are NOT equal to your purpose of life. Don’t mix them up.
  • Your purpose is your means to get connected with the universe at large and live a more meaningful life. If it’s limited to you, it’s not a purpose.
  • This world is driven by unreasonable people. Your competencies and capabilities will not help you being unreasonable, but your purpose will.
  • Once you find your purpose, is it 100% that you will be able to achieve it? Doubt is good.